Frequently asked questions
Orders
You can use the search on the website or browse the catalog. If the medicine you need is not listed, fill out the custom order form, and we will help you get it.
We do not require uploading a prescription on the site, but we recommend consulting a doctor before taking any medicines.
The country of origin depends on the brand: we offer products from Eastern and Western Europe, India, and North America. All medicines are certified in Ukraine and verified as original.
No, creating an account is not required.
You can place an order as a guest, providing only the necessary contact information for delivery and payment.
If you want to keep track of your order history and quickly repeat orders, we recommend creating an account.
Payment
We accept payment by bank cards (Visa/MasterCard), PayPal, and other convenient international methods.
Yes, all payments are protected by SSL encryption and trusted payment systems.
Shipping
We deliver medicines worldwide. You can check the list of countries on this page
Yes! We provide free shipping anywhere, so you don’t need to pay for delivery, regardless of your country.
On average, delivery takes 7 to 21 days, depending on the country and carrier.
Yes, after shipping you will receive a tracking number.
Returns & Compensation
No, the return of medicines of proper quality is not possible (this rule applies worldwide).
In this case, we fully compensate your costs:
we will refund your money;
or we will send the correct product at our expense.
Other
Make sure your email address was entered correctly.
Check the Spam folder.
Add uapothecary.pharmacy@gmail.com to your address book.
Yes, we work only with verified suppliers and guarantee 100% authenticity.
Yes, you can use the contact form or the live chat on the website.